Self-starter

The self-starter package is for customers who may have internal service resources for volunteer management in place or a limited budget. The goal of this package is to ensure that a new customer receives the basic support required to successfully self-manage and service their digital mentoring efforts. It includes the following services:


‍ Full mentoring software access
 Personal software introduction sessions
•Self-directed mentor training
•Online self-service for mentors
•24h help desk response for IT service‍

Professional

The professional package is for customers with limited internal resources who would benefit from extra support. The goal of this package is to ensure that a new customer receives support in recruiting mentors internally, guarantees mentoring opportunities and provides a reliable help-desk. It includes the following services: 


‍ Self-starter package
 Mentor community portal
•Mentor recruiting services
•E-Mail + phone help-desk for mentors
•Basic impact reporting

Advanced

The advanced-service package is for customers who want a full-service solution and profit from a full-fledge support line. The goal of this package is to ensure that a new customer receives end-to-end support in implementing, running, and reporting on all mentoring activities. It includes the following services:


‍ Professional-service package     
 Dedicated account manager
•Live webinar trainings for mentors 
•Real-time reporting access
•Social and business impact reporting‍